Frequently Asked Questions

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Marketing and Promotion

Listing your organisation on FOAM20 Business Directory is an extremely cost-effective marketing strategy to promote your services. By creating high-quality listings linked to relevant search terms, FOAM20 Business Directory can help increase your organisation’s visibility and improve community engagement. FOAM20 Business Directory can be used as part of your wider marketing campaign to target various groups and test market segments in the community who may benefit from your services. Organisations can also list their events for free on FOAM20 Business Directory Diary.

We actively promote our members’ value and qualities by allowing them to provide detailed descriptions of their services and through initiatives such as our “Trusted Provider” program. FOAM20 Business Directory is a highly reputable website that is visited by thousands of users every month and is rated highly by search engines, such as Google.

We are constantly working on strategies to help more people connect with and engage with the listings on the directory. As such, we can help drive more traffic to your website to see the services you offer.

My Community Directory helps:

The public find your local service

The council to work with you in the community sector

To show your work to the community and gain trust

By listing on My Community Directory you can:

Have a wider reach in the community

Build relationships with new clients

Monitor how often your services are being found

Service Planning and Business Growth

Meet real community needs and strengthen your organisations role in the community.

Planning is a key element to maximize the efficiency and relevancy of services in the local community. As such, we have developed several features to support service planning to help find and meet real community needs and support business growth. Our system provides business intelligence, such as market share, service gaps and staff usage to identify where your organisation fits at present, and areas for strategic development.

We also work with several local councils across the country who connect with our members to provide information about grants and other opportunities that can support your organisation.

My Community Directory membership supports service planning and business growth by:

providing in-depth data about what is being searched for locally

directing staff to internal services for first referral

supporting staff to find local information

Customer Services and Delivery

Support person-centered service delivery by meeting individual needs.

FOAM20 Business Directory supports excellence in service delivery by enabling organisations to meet individual needs. We understand the importance of front line workers being able to offer personalised support through providing targeted, high-quality information. We can help organisations strengthen their reputation as an organisation that care about meeting individual needs, rather than one that adopts a one-size-fits-all approach.

We have worked with several community organisations to develop features that support retention of clients and community reputation by:

  • enabling front line workers to provide and document person-centred services quickly
  • supporting easy communication to family & caregivers and joint-service organisations
  • helping strengthen rapport by creating individualised lists of services based on actual needs
Why use FOAM20 Business Directory

Information Sharing – Both listings and favourites can be shared through email social media or downloaded and shared as a PDF (which can be printed). These lists can also be saved and used in other applications.

Report errors and feedback – Users can report errors or leave feedback.

Easy management of user profiles – Once an organisation has registered users can manage profiles themselves and invite other users to help maintain their information.

Cross Platform Mobility – users can access FOAM20 Business Directory on phones, tablets and a range of web browsers.

Local vs Outreach Services – Listings on the left are located locally, on the right site outreach services can be viewed.

Service Mapping – Use 3 different Map Search features to see a visual representation of all the services on a map. Access My Community allows users all to view public transport options using Google Maps.

Comprehensive Listings & Search – Services can provide a range of information about the services they provide allowing users to identify the following:

  • Deductible Gift Recipient: users can search an outlet’s Deductible Gift Recipient status
  • Status: users can identify which entity type they are looking for, such as Australian Private Company, Fixed trust, etc.
  • Wheelchair Access: users can organisations that have/don’t have wheelchair access
  • Referral Requirement: users can search whether you need a referral to use the service or not.
  • Access Fee: users can identify whether there is a fee to access the service or not.

Search – Search FOAM20 Business Directory with more detailed contact information for outlets in your region, as well as Advanced Search options also available for logged in Members.

Advanced Search (Members) – We’ve just rolled out a brand new design for FOAM20 Business Directory and enhanced many of the features of our site. One of the most exciting updates is the “Advanced Search” membership feature. This is the first time ever on My Community Directory that you are able to refine your searches to service options, location options or organisation options of the outlet you’re looking for.

Shortlists or (favourites) and different accounts: users can save selected services and information to their short lists and can access this information. Our lists are linked to the database live and updated as changes are made in the database. These lists are available later. Users can log in to an account and access extra information. Save lists of your Favourite searches on My Community Directory,  then print or email those searches to clients and colleagues to manage your client referrals. Simply look for the “Heart” icon when searching for listings as a member.

Statistics – (members only) – Includes usage rates for your FOAM20 Business Directory listing, what services people are most needing to find, and statistics on how many and what type of organisations are registered.

Communicate (selected members) – Selected Council and Government members have access to the Community Broadcast platform to email organisations in their region directly from their FOAM20 Business Directory Dashboard.

Download – Download information on all the available community services, by category, in your region. We have improved our download feature to allow you to “Refine your Criteria” and search for more specific detail in your download. You can also download by Service, Outlet or Contact information.

Edit Your Listing information – View, Add or Edit the FOAM20 Business Directory listings you operate. You can also assign new staff and volunteers their own “profile” to access your membership features. Selected Council and Government members also have permission to Edit the listing information of community organisations in their region.

Members Centre Navigation at your Fingertips

Our clear and easy to use helps you navigate your FOAM20 Business Directory listing options and features.

Can I create a profile page for business

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Coooperation Customers

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Can I upload attachments

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What is the price of posting

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Can I create a profile page for business

Lorem ipsum dolor sit amet, ius te atqui splendide voluptatum, vis quas verear id. An eos nostrud lobortis assentior. No aliquam periculis scripserit mei, mei nulla constituam signiferumque ut. Vix tractatos explicari definitiones ne, ea sit vitae invenire.

Can I upload attachments

Lorem ipsum dolor sit amet, ius te atqui splendide voluptatum, vis quas verear id. An eos nostrud lobortis assentior. No aliquam periculis scripserit mei, mei nulla constituam signiferumque ut. Vix tractatos explicari definitiones ne, ea sit vitae invenire.

Can I create a profile page for business

Lorem ipsum dolor sit amet, ius te atqui splendide voluptatum, vis quas verear id. An eos nostrud lobortis assentior. No aliquam periculis scripserit mei, mei nulla constituam signiferumque ut. Vix tractatos explicari definitiones ne, ea sit vitae invenire.

What is the price of posting

Lorem ipsum dolor sit amet, ius te atqui splendide voluptatum, vis quas verear id. An eos nostrud lobortis assentior. No aliquam periculis scripserit mei, mei nulla constituam signiferumque ut. Vix tractatos explicari definitiones ne, ea sit vitae invenire.

Can I upload attachments

Lorem ipsum dolor sit amet, ius te atqui splendide voluptatum, vis quas verear id. An eos nostrud lobortis assentior. No aliquam periculis scripserit mei, mei nulla constituam signiferumque ut. Vix tractatos explicari definitiones ne, ea sit vitae invenire.

Can I create a profile page for business

Lorem ipsum dolor sit amet, ius te atqui splendide voluptatum, vis quas verear id. An eos nostrud lobortis assentior. No aliquam periculis scripserit mei, mei nulla constituam signiferumque ut. Vix tractatos explicari definitiones ne, ea sit vitae invenire.

What is the price of posting

Lorem ipsum dolor sit amet, ius te atqui splendide voluptatum, vis quas verear id. An eos nostrud lobortis assentior. No aliquam periculis scripserit mei, mei nulla constituam signiferumque ut. Vix tractatos explicari definitiones ne, ea sit vitae invenire.

Coooperation Customers

Lorem ipsum dolor sit amet, ius te atqui splendide voluptatum, vis quas verear id. An eos nostrud lobortis assentior. No aliquam periculis scripserit mei, mei nulla constituam signiferumque ut. Vix tractatos explicari definitiones ne, ea sit vitae invenire.

Can I earn money by using your service

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How do I post my listing

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